Intercultural management is an emerging but increasingly crucial area of study. Essentially, intercultural management concerns itself with work forces that function in different cultural contexts. These differences can be either ‘external’, where an organization operates across national and ethnic cultures, or ‘internal’,...
As online education becomes more familiar, so the reality of using it in teaching and learning has moved beyond the realm of the specialist. Pedagogy and best practice Delivering Learning on the Net explores the reality of online education today. Accessible and stimulating, it will make a real impact on the way educators use and approach Net-based...
Coaching is proving itself to be the most popular and most effective technique in the field of learning and development. Managers are constantly being reminded that coaching is an important part of their role in getting the best from staff, while trainers are increasingly being called upon to coach individuals in a variety of aspects of both...
Acknowledged expert Harold Lewis, who has written over 200 successful tenders and proposals, offers “best-practice” advice to help you compete successfully for new work. He covers every step in the process of tendering, including:
Tweens (8- to 14-year-olds) comprise a new type of audience. An increasingly powerful and smart consumer group, they not only spent US $300 billion but influenced an astounding US $1.88 trillion spend across the globe last year. They are different from previous generations in every way. They are more likely to have a friend on the other side of...
The Customer Management Scorecard is based on a unique global survey conducted by QCi that aimed to reveal the true relationship between effective customer management and business performance. Over 300 global assessments of blue chip companies in 22 countries, across all sectors, were conducted using QCi’s Customer Management...
This new edition of Doing Business with China marks the country’s first two historic events of the twenty-first century. On 11 December 2001, it finally became a member of the World Trade Organization (WTO), and on 15 November of the same year, with the official announcement of Mr. Hu Jintao’s appointment as Mr. Jiang...
The effective management of risks online is likely to be the greatest business enabler / destroyer of the next decade. Clearly, organizations that do not move to full e-commerce functionality are unlikely to flourish; whereas those that ignore cyber crime and the "dark side" of the Internet are likely to get badly burnt.
As the number of resources for networked learning continues to grow steadily, it becomes increasingly pressing that knowledge of those resources should be made widely available and the reuse of those resources by other groups should be facilitated.
This volume addresses these questions. It provides essential reading for all those...
Have you ever wanted to make change happen more easily? Do you want to harness the power of coaching? If so help is at hand, as the simple three-step process in this book can help anyone become a coaching expert.
Easy to understand and apply, the authors’ ABC technique will give you a solid understanding of what to do and when to...
Due to the nature of their work and personalities, many professionals prefer to do things on their own, in their own way. A firm’s best talents may not take too kindly to being told what to do and when to do it. They may resist being managed , and be unenthusiastic about working in a team. Whatever category they fall into—highly...
