Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty...and thus increase profits.

The modern marketplace is increasingly unpredictable and there is an ever-greater need for non-financial managers to understand the financial and management accounting process.

Every year thousands of hopeful entrepreneurs decide to take the plunge. Many fail, but many go on to achieve great success and huge profits. Why is it that some race ahead to glory while others fall at the first hurdle?

More and more people are discovering how to use storytelling to bring about change and reinforce learning.  In this book, Margaret Parkin combines these two approaches into a powerful and effective technique to assist personal change.

We live in exciting times. The internet is arguably the fastest