This book is a revision and expansion of a computer science classic. Every chapter has been thoroughly...

Since most shops rely on more than one operating system, it is critical for system administrators and managers to understand the similarities and differences between platforms, so they can easily work in both environments while taking full advantage of the tools and applications available on each. This book offers OpenVMS professionals a concise...

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you the complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on...

The new edition features key updates based on practical experience of working with Exchange 2000 since its...

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Following the humbling of the “dot.coms” it is well implemented corporate portals that are ushering in a new and prosperous era of e-business. Corporate Portals Empowered with XML and Web Services provides decision makers with a clear and concise explanation of what portals are all about why you really need a portal...

Getting Started with OpenVMS System Management gives new VMS system managers a jumpstart in managing this powerful and reliable operating system. Dave Miller describes the essentials of what an OpenVMS System Manager will have to manage. He defines areas of OpenVMS System Management and describes why each is important and how it...

Windows Server 2003 Security Infrastructures is a must for anyone that wants to know the nuts and bolts of Windows Server 2003 security and wants to leverage the operating system’s security infrastructure. The primary goal of this book is to provide insights into the security features and technologies of the Windows Server 2003...

Microsoft .NET is born out of a personal search for the Holy Grail of .NET for IT professionals. Unlike competing texts, it focuses on actual implementation and management issues critical to the success of an enterprise. Through Nigel Stanley’s active consulting practice, he has gathered essential information for integrating...

Oracle9IR2 Data Warehousing is a guide to using the Data Warehouse features in the latest versions of Oracle—Oracle9i Release 1 and Release 2. Written by people on the Oracle development team that designed and implemented the code, this updated and expanded edition provides an insider’s view of how the Oracle9i Release 2...