The Information Systems Examination Board (ISEB) of BCS (www.bcs.org.uk/iseb) instigated the Foundation Certificate in Software Testing in 1998; since then over 40,000 Foundation Certificates have been awarded. An intermediate level qualification was introduced in 2007 as a step towards the more advanced Practitioner...

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ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical...

Data Protection and Compliance in Context is a comprehensive guide which: 1.explains the content of data protection laws; 2.provides practical advice on protecting data privacy under the Data Protection Act, human rights laws and freedom of information legislation; 3.gives data controllers a platform for building compliance strategies. Data...

Large organisations can suffer badly when IT procurement goes wrong, but for Small to Medium Enterprises (SMEs), it can be fatal. This handbook is specifically designed to help SMEs understand and manage that risk throughout the entire procurement process. Whether it is identifying the changing IT requirements of the business, evaluating...

The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and will greatly assist anyone sitting or intending to sit the ITIL Service Management Foundation Certificate. This new edition provides...