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Many organizations are looking to implement Service Level Management as a
way to improve the structure and quality of the business.
This document describes the contents of the Service Level Management
Guide. The information found within the book is based on the ITIL Version 2
framework, specifically the Service...
This self-study exam preparation guide for the Oracle Database 10g Database Administrator OCP certification exam contains everything you need to test yourself and pass the Exam. All Exam topics are covered and insider secrets, complete explanations of all Oracle Database 10g Database Administrator OCP subjects, test tricks and tips, numerous...
The evolution of managing Cloud Computing Services in principles and practices provided
by the best practices IT Service Management framework provides the more holistic
guidance needed for an industry that continues to mature and develop at a rapid pace.
Many organizations and individuals who had previously struggled...
This book covers the known relative differences between the most popular mobile platform development options for handheld devices such as personal digital assistants, enterprise digital assistants or mobile phones.
It helps guide developers in choosing a mobile platform for development on Information appliances, and covers iPhone...
The opportunities provided by SaaS and Web Applications solutions allowed for significant growth within an industry that continues to mature and develop at a rapid pace.
The traditional rationale for outsourcing of IT systems involves applying economies of scale to the operation of applications, such that a service provider can offer...
The Art of Service is a leading education and training organization within the IT Service Management (ITSM) industry. The core principles and practices provided by the ITIL® V3 framework provide holistic guidance needed for an industry that continues to mature and develop at a rapid pace. We recognize however, that many organizations and...
This self-study exam preparation guide for the RHCE - RH302 Red Hat Certified Engineer exam contains everything you need to test yourself and pass the Exam. Including all the exam topics, covered indepth and insider secrets, complete explanations of all RHCE subjects, test tricks and tips, over 250 highly realistic sample questions, and...
Facebook is a very popular social networking site. There are millions of users who have joined this site for a good number of reasons: to stay in touch, create new relationships and interact with one another. The last reason is probably the most important reason of all – which is why so many Facebook application companies have decided to...
If you support an organization that wants to improve the performance of complex IT portfolios to achieve both immediate and strategic goals or are responsible for and oversee many projects that are contractually required to produce measurable results; you will be pleased to find that this book serves as both a roadmap and a checklist for...
This self-study exam preparation guide for the SAS Certified Base Programmer for SAS 9 certification exam contains everything you need to test yourself and pass the Exam. All Exam topics are covered and insider secrets, complete explanations of all SAS Certified Base Programmer for SAS 9 subjects, test tricks and tips, numerous highly realistic...
