ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical...

IT managers’ work cannot be achieved without collaboration and teamwork. Whether leading a team, or working as a team member or part of a cross-functional team, the successful implementation of IT projects...

Introduction to Engineering Statistics and Six Sigma contains precise descriptions of all of the many related methods and details...

Large organisations can suffer badly when IT procurement goes wrong, but for Small to Medium Enterprises (SMEs), it can be fatal. This handbook is specifically designed to help SMEs understand and manage that risk throughout the entire procurement process. Whether it is identifying the changing IT requirements of the business, evaluating...

• Create, deploy, and manage Datacentres, Private and Hybrid Clouds with hybrid hypervisors by using VMM 2012 SP1, App Controller, and Operations Manager.
• Integrate and...

Interested in ways to make your business more efficient? Then Cloud Computing may be just what you have been looking for. Cloud Computing can enable you to drive down the costs of your IT function and gives you the ability to focus on your core business, whilst saving energy. The concept of shifting computing to a shared service provider is...

Logic and its components (propositional, first-order, non-classical) play a key role in Computer Science and Artificial Intelligence. While a large amount of information exists scattered throughout various media (books, journal articles, webpages, etc.), the diffuse nature of these sources is problematic and logic as a topic benefits from a...

It...

A Science of Operations examines the history of what we now call programming, defined not simply as computer programming, but more broadly as the definition of the steps involved in...