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101 Sample Write-Ups for Documenting Employee Performance Problems: A Guide to Progressive Discipline & Termination
101 Sample Write-Ups for Documenting Employee Performance Problems: A Guide to Progressive Discipline & Termination

There's no escaping problem employees. But with 101 prewritten disciplinary write-ups at a manager's fingertips, there is a way to escape the headaches, anxiety, and potential legal trouble of performance review or counseling sessions. Completely updated and covering the latest developments in employment law, the second edition of...

Essentials of Diagnostic Breast Pathology: A Practical Approach
Essentials of Diagnostic Breast Pathology: A Practical Approach
Several excellent and comprehensive textbooks have been written on breast pathology [1-5]. The magnif- icent book Problems in Breast Pathology [1] written by John G. Azzopardi, and two more recent great works by Fattaneh A. Tavassoli [4] and Paul P. Rosen [3] cover almost all aspects of classic and modern breast pathology. So why...
Bacterial Resistance to Antimicrobials
Bacterial Resistance to Antimicrobials

Focuses on combating bacterial pathogens by understanding their strategies of defense!

Each chapter begins with a summary of concepts, so those not actively working in the field gain an overall picture of what follows!

Highlights antibiotic resistance in pathogens that poses the greatest threat to human
...

The Experience Effect: Engage Your Customers with a Consistent and Memorable Brand Experience
The Experience Effect: Engage Your Customers with a Consistent and Memorable Brand Experience

The decision to pay money for a product or service is often based on more than just the product or service itself. Consumers care deeply about the overall experience of the buying process: They respond to the marketing message, the advertising, the sales approach, the website, the interaction with company personnel, and more. When all these...

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

"Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODIN

In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to
...

The Image of Success: Make a Great Impression and Land the Job You Want
The Image of Success: Make a Great Impression and Land the Job You Want

Fair or not, assumptions about our intelligence, abilities, sophistication, performance, and pedigree are routinely made based on the image we project. In "The Image of Success", sought-after career and image coach Lizandra Vega offers job seekers down-to-earth, candid guidance on the ABCs of image Appearance, Behavior, and...

A Student's Guide to Data and Error Analysis
A Student's Guide to Data and Error Analysis

All students taking laboratory courses within the physical sciences and engineering will benefit from this book, whilst researchers will find it an invaluable reference. This concise, practical guide brings the reader up-to-speed on the proper handling and presentation of scientific data and its inaccuracies. It covers all the vital topics...

ROI Selling: Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle
ROI Selling: Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle

Current economic conditions are forcing everyone from large corporations to smaller privately held companies to maximize their revenue streams from new and existing customers. To be successful, firms today must outsell their competition and exceed customer expectations-thus creating long-term satisfaction and loyalty.

While basic...

Increase Your Influence at Work (Worksmart Series)
Increase Your Influence at Work (Worksmart Series)

People who know how to influence others in the office enjoy a greater measure of control over their work lives and advance their careers more rapidly than others. But what many don't know is that the mysterious quality known as influence can be learned and developed by anyone. Readers will discover how to develop the most important...

Content Marketing: Think Like a Publisher - How to Use Content to Market Online and in Social Media (Que Biz-Tech)
Content Marketing: Think Like a Publisher - How to Use Content to Market Online and in Social Media (Que Biz-Tech)

If you have a website, a blog, or even a Facebook or Twitter presence, you are a publisher. Think like one: build a digital content strategy that embraces words, images and multimedia to systematically enhance consumer engagement and conversion rates. In Content Marketing, world-renowned digital content expert Rebecca Lieb offers all...

Social Media ROI: Managing and Measuring Social Media Efforts in Your Organization (Que Biz-Tech)
Social Media ROI: Managing and Measuring Social Media Efforts in Your Organization (Que Biz-Tech)

“Blanchard is demanding. He won’t allow you to flip through this book, nod your head, and leave. If you’re in, you’re going to have to invest to get your rewards.”

--Chris Brogan, president of Human Business Works

...

CliffsTestPrep NCLEX-PN (Cliffs Test Prep NCLEX-RN)
CliffsTestPrep NCLEX-PN (Cliffs Test Prep NCLEX-RN)

The CliffsTestPrep series offers full-length practice exams that simulate the real tests; proven test-taking strategies to increase your chances at doing well; and thorough review exercises to help fill in any knowledge gaps.

CliffsTestPrep NCLEX-PN is a complete study guide to help you prepare...

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