CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused...

Featuring a collection of newly commissioned essays, edited by two leading scholars, this Handbook surveys the key research findings in the field of English for Specific Purposes (ESP). * Provides a state-of-the-art overview of the origins and evolution, current research, and future directions in ESP * Features newly-commissioned...

This book demonstrates the usefulness of the switching function in analysing power electronic circuits in the steady state. It includes analysis of generic circuits of power electronics using the switching function, and derives compact expressions for output voltage and current and input current. Further coverage includes frequency spectrums...

Written for students and professionals alike, Making Sense of Change Management is the classic text in the field. It is aimed at readers who want to understand why change happens, how it happens and what needs to be done to make change a welcome concept rather than a dreaded one. It offers insights into the many frameworks, models and...

Pro Oracle Database 12c Administration is a book focused on results. Author Darl Kuhn draws from a well of experience over a decade deep to lay out real-world techniques that lead to success as an Oracle Database administrator. He gives clear explanations on how to perform critical tasks. He weaves in theory where necessary without...

Aviation receives a disproportionate amount of news coverage in the popular press—not to mention chatter at cocktail parties and...

This text provides a concise and comprehensive introduction to key immunotoxicological issues for all those interested in, but with no prior knowledge of, this area of toxicology. The first section explores the health consequences of immunotoxicity, namely the adverse effects related to chemically-induced immunosuppression and...

Femoral neck fractures occur primarily in the elderly population, and nowadays arthroplasty is chosen most frequently as a treatment solution. This illustrated atlas provides a comprehensive monograph of femoral neck fractures. It has more than 800 representative figures, x-rays and drawings, and describes in detail non-invasive internal...