We are all increasingly familiar with modern business terms such as total quality management, just-in-time production, e-business, lean manufacturing and teleworking. But what really lies behind these terms and what effect do these and other new practices have on productivity and performance and, crucially, what is their social and psychological...

What could be better than the bestselling Schaum's Outline series? For students looking for a quick nuts-and-bolts overview, it would have to be Schaum's Easy Outline series. Every book in this series is a pared-down,...

"An engaging, highly readable survey of the sophisticated methods of persuasion we encounter in various situations. From television to telemarketing and from self-deception to suicide cults, Levine takes a hard look at all the ways we attempt to persuade each other--and how and why they work (or don't). . . . The next time you wonder...

.NET Web Services is the authoritative guide to designing and architecting better Web services using Microsoft technologies. Written by Keith Ballinger, a Program Manager for XML Web Services at Microsoft, this book explains what Web...

• Getting real benefits from CRM--fast

• A complete roadmap for auditing and

• improving your current CRM processes

...

"....one of the finest efforts to come along in the field of applied high-speed digital design because of its focus on providing tools for the whole design team bringing a high-speed product to life. For all the PCB designers and...

Many organizations use Capability Maturity Models® (CMMs®) to assess development and maintenance processes, implement improvements, and measure progress. Although consistent in purpose, these models differ in terminology and design-enough sometimes to cause conflict and confusion when used within the same...

Even the world's largest and most sophisticated networks are vulnerable to attack-and so is yours. The scenarios described in IT Security:Risking the Corporation expose crucial flaws in operating systems, networks, servers, and software-as well as the vulnerability caused by poor training,...

Auditing Information Systems, Second Edition, explains clearly how to audit the controls and security over all types of information systems environments. The concepts and techniques in the book enable auditors, information security professionals, managers, and audit committee members of every knowledge and skill level to truly...