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Managing the IT Services Process (Computer Weekly Professional)
Managing the IT Services Process (Computer Weekly Professional)
I wrote this book because IT is changing. It is becoming more
service-oriented and talking with increasing sincerity in terms
of ‘customers’ of IT. Ten years ago that sort of thinking would
have been rare, but now it is commonplace.

It is safe to say that the vanguard of the new service ethos in IT
was the
...
Winning the Knowledge Game: Smarter Learning for Business Excellence
Winning the Knowledge Game: Smarter Learning for Business Excellence
Winning the Knowledge Game provides practical advice on the strategies, tools and systems you need to remain capable and agile in this rapidly changing business world.

To help you meet this challenge, Winning the Knowledge Game explores three questions:
* How do we open hearts and minds to smarter learning?
* How do we grow
...
Intercultural Management: MBA Masterclass (MBA Masterclass Series)
Intercultural Management: MBA Masterclass (MBA Masterclass Series)

Intercultural management is an emerging but increasingly crucial area of study. Essentially, intercultural management concerns itself with work forces that function in different cultural contexts. These differences can be either ‘external’, where an organization operates across national and ethnic cultures, or ‘internal’,...

Kanban Made Simple: Demystifying and Applying Toyota's Legendary Manufacturing Process
Kanban Made Simple: Demystifying and Applying Toyota's Legendary Manufacturing Process

Originally developed at Toyota, the manufacturing process known as “kanban” has helped revolutionize how corporations and suppliers achieve maximum efficiency in getting products to and from the assembly line. Kanban adds a new dimension to just-in-time manufacturing by keeping your production line “liquid” at all...

Naked Employee, The: How Technology Is Compromising Workplace Privacy
Naked Employee, The: How Technology Is Compromising Workplace Privacy

Most people would be startled to know the many ways in which their employers are capable of intruding on privacy. Huge technological advances are steadily shrinking workers’ personal space, and it’s up to individuals to know which parts of their daily lives may fall under the corporate magnifying glass.

Corporations have the...

Doing Business With China (Global Market Briefings Series)
Doing Business With China (Global Market Briefings Series)

This new edition of Doing Business with China marks the country’s first two historic events of the twenty-first century. On 11 December 2001, it finally became a member of the World Trade Organization (WTO), and on 15 November of the same year, with the official announcement of Mr. Hu Jintao’s appointment as Mr. Jiang...

AMA Handbook of E-Learning, The: Effective Design, Implementation, and Technology Solutions
AMA Handbook of E-Learning, The: Effective Design, Implementation, and Technology Solutions
This authoritative sourcebook is a timely decision-making tool for companies making the transition to (or already using) e-learning. Featuring all-original contributions from high-profile practitioners and renowned theorists, the book reveals how top companies are implementing and using this crucial employee development tool. Topics include:

*...

Mediating the Human Body: Technology, Communication, and Fashion
Mediating the Human Body: Technology, Communication, and Fashion
The increasing integration of the human body with technology is a topic that has
been attracting significant attention of late (for comprehensive reviews, see the
works of Fortunati, 1995, 1998, and Maldonado, 1992, 1997, 1998; see also Brooks,
2002; Hayles, 1999; Katz, 2003; Kurzweil, 2000; Moravec, 1999). Scholars, social...
Location Management and Routing in Mobile Wireless Networks
Location Management and Routing in Mobile Wireless Networks
This book aims at presenting, in a canonical form, the work done by us in the field of routing in mobile wireless networks. Most of the material contained herein has previously been presented at international conferences or has been accepted for publication in journals.

Mobile wireless networks can be broadly classified into two distinct
...
Organizing Change: An Inclusive, Systemic Approach to Maintain Productivity and Achieve Results
Organizing Change: An Inclusive, Systemic Approach to Maintain Productivity and Achieve Results
In Organizing Change, authors and change experts, William W. Lee and Karl J. Krayer, outline a revolutionary new model and process that shows you how to implement a successful change initiative within any organization.

"In Organizing Change Lee and Krayer have taken what most executives regard as consultant candy and...

EJB Cookbook
EJB Cookbook
All but two recipes in this book are based on the EJB 2.0 specification. The recipes on creating EJB web service endpoints and the EJB timer service are based on the EJB 2.1 specification. In a few chapters, the book covers other technologies or frameworks where appropriate. In fact, this book makes use of XDoclet, log4j, Ant, and Cactus. For...
MCSA/MCSE Windows XP Professional Study Guide, Second Edition (70-270)
MCSA/MCSE Windows XP Professional Study Guide, Second Edition (70-270)
Here’s the book you need to prepare for Exam 70-270, Installing, Configuring, and Administering Microsoft Windows XP Professional. This Study Guide provides:
  • In-depth coverage of every exam objective
  • Practical information on installing, configuring, and administering...
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