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Quality Management for IT Services: Perspectives on Business and Process Performance
Quality Management for IT Services: Perspectives on Business and Process Performance

In the field of IT, the markets, business activities, needs and requirements of internal and external service providers and customers are changing in ever-shortening cycles. This forces companies to increase their organizational flexibility not only as far as their structure is concerned but also with regard to established business...

Recommender Systems: An Introduction
Recommender Systems: An Introduction

“Which digital camera should I buy? What is the best holiday for me and my family? Which is the best investment for supporting the education of my children? Which movie should I rent? Which web sites will I find interesting? Which book should I buy for my next vacation? Which degree and university are the best for my...

Enterprise Information Systems: Concepts, Methodologies, Tools and Applications (3 Volumes)
Enterprise Information Systems: Concepts, Methodologies, Tools and Applications (3 Volumes)

The data collected by organizations is growing in volume and complexity. As such, businesses are abandoning traditional methods and relying more heavily on enterprise information systems to aid in the analysis and utilization of time-sensitive data and organizational knowledge. Enterprise information systems have gained in popularity...

Structural, Syntactic, and Statistical Pattern Recognition: Joint IAPR International Workshop, SSPR & SPR 2010
Structural, Syntactic, and Statistical Pattern Recognition: Joint IAPR International Workshop, SSPR & SPR 2010
This volume in the Springer Lecture Notes in Computer Science (LNCS) series contains the papers presented at the S+SSPR 2010 Workshops, which was the seventh occasion that SPR and SSPR workshops have been held jointly. S+SSPR 2010 was organized by TC1 and TC2, Technical Committees of the International Association for Pattern...
Innovative Knowledge Management: Concepts for Organizational Creativity and Collaborative Design (Premier Reference Source)
Innovative Knowledge Management: Concepts for Organizational Creativity and Collaborative Design (Premier Reference Source)
The purpose of this book is to collect and to present the results of theoretical and empirical research into various aspects of Knowledge Management (KM), innovation and, especially, the conjunction of KM and innovation. To this end, chapters are included from both academics and practitioners, and the contributions represent...
Combinatorics, Automata and Number Theory (Encyclopedia of Mathematics and its Applications)
Combinatorics, Automata and Number Theory (Encyclopedia of Mathematics and its Applications)

This collaborative volume presents recent trends arising from the fruitful interaction between the themes of combinatorics on words, automata and formal language theory, and number theory. Presenting several important tools and concepts, the authors also reveal some of the exciting and important relationships that exist between these...

Streaming Media Architectures, Techniques, and Applications: Recent Advances
Streaming Media Architectures, Techniques, and Applications: Recent Advances

Streaming media is one of the most exciting and active research topics with continuing significant progress in the multimedia area, where streaming media has been experiencing dramatic growth and stepped into mainstream media communications.

Streaming Media Architectures, Techniques, and Applications: Recent Advances spans a...

Virtual Immersive and 3D Learning Spaces: Emerging Technologies and Trends
Virtual Immersive and 3D Learning Spaces: Emerging Technologies and Trends

Immersive learning has grown in popularity with the development of open-source immersive 3D learning spaces.  Those in e-learning have been working to find ways to capitalize on immersive learning through simulations, digital kiosks, live virtual events, live interactivity, instructor-facilitated learning, AI-driven robots, and...

Microsoft Word 2010: Illustrated Complete (Illustrated Series: Individual Office Applications)
Microsoft Word 2010: Illustrated Complete (Illustrated Series: Individual Office Applications)

Loved by instructors for its visual and flexible way to build computer skills, the Illustrated Series is ideal for teaching Microsoft Office Word 2010 to both computer rookies and hotshots. Each two-page spread focuses on a single skill, making information easy to follow and absorb. Large, full-color illustrations represent how the...

Digraphs: Theory, Algorithms and Applications (Springer Monographs in Mathematics)
Digraphs: Theory, Algorithms and Applications (Springer Monographs in Mathematics)

Substantially revised, reorganised and updated, the second edition now comprises eighteen chapters, carefully arranged in a straightforward and logical manner, with many new results and open problems.

As well as covering the theoretical aspects of the subject, with detailed proofs of many important results, the authors present...

Signals and Systems using MATLAB
Signals and Systems using MATLAB
Although it is hardly possible to keep up with advances in technology, it is reassuring to know that in science and engineering, development and innovation are possible through a solid understanding of basic principles. The theory of signals and systems is one of those fundamentals, and it will be the foundation of much research and...
Sams Teach Yourself Gmail in 10 Minutes (Sams Teach Yourself -- Minutes)
Sams Teach Yourself Gmail in 10 Minutes (Sams Teach Yourself -- Minutes)

Sams Teach Yourself Gmail in 10 Minutes gives you straightforward, practical answers when you need fast results. By working through its 10-minute lessons, you’ll learn how to take complete control over your email–and communicate with anyone, anywhere–quickly and easily!

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