Many of you reading this book are about to embark on the journey of implementing customer relationship management (CRM) software within your organization; some of you are completely new to CRM, while others have been through a CRM implementation with varied success. This book was written to provide business leaders and stakeholders with a...

Now readers can master their Excel 2010 skills while establishing a strong understanding of contemporary corporate finance. Mayes/Shank's FINANCIAL ANALYSIS WITH MICROSOFT EXCEL 2010, 6E shows today's reader how to tap into some of Excel 2010's most powerful tools to solve real financial problems. The book's solid content...

This carefully written textbook is an introduction to the beautiful concepts and results of complex analysis. It is intended for international bachelor and master programmes in Germany and throughout Europe; in the Anglo-American system of university education the content corresponds to a beginning graduate course. The book presents the...

“I work in digital media publishing, yet I’ve struggled, like most of the business world, to understand how to make social media work for me. Sarah-Jayne and Dean tackled the challenge with an energy that has to be seen to be believed. These two are now my #1 source of information and have provided simple and...

"A very rich book sprinkled with real-life examples as well as battle-tested advice.”
—Pierre Haren, VP ILOG, IBM

"James does a thorough job of explaining Decision Management Systems as enablers
of a formidable business transformation.”
—Deepak Advani, Vice President,...

Do you want to share photos and family lore with relatives far away? Have you been put in charge of communication for your neighborhood group or nonprofit organization? A Web page is the way to get the word out, and Creating Web Pages...